Return and Refund

Last updated: 30.03.2026

General Information

At Papello Wedding, we prioritize customer satisfaction. Our cancellation and return conditions are determined within the scope of Law No. 6502 on Consumer Protection and relevant regulations.

Order Cancellation

You can cancel your order before production begins. For cancellation requests made after production has started, production costs may be charged. You can send your cancellation request by email to info@papello.wedding.

Right of Withdrawal

According to Law No. 6502, you can exercise your right of withdrawal within 14 days from the date of product delivery. You must make a written notification to exercise your right of withdrawal.

Exceptions to the Right of Withdrawal

The right of withdrawal cannot be exercised in the following cases:

Important Note: Products specially designed and produced for an individual (invitations, menus, place cards, etc.) are outside the scope of the right of withdrawal. These products are not accepted for return as they are specially produced according to the customer's request.

Return Process

For return requests within the scope of the right of withdrawal, follow these steps:

1. Notify us of your return request by emailing info@papello.wedding
2. Fill out the return form that will be sent to you
3. Send the product in its original packaging, in unused condition
4. The product will be inspected after it reaches us
5. Approved returns will be refunded to your card/account within 10 business days

Refund Payment

Refund payments are made according to the original payment method. For payments made with credit cards, refunds appear on your card within 5-10 business days depending on your bank's processing time.

Contact

You can contact us for your cancellation and return requests: